Request Help

Faculty Needing Assistance While Teaching Remotely:

Call 713-348-4989 and someone will be available to help you.

OIT's Campus Services provide front-line technology support services to enhance the university's mission and goals related to research, teaching, and learning through individual consultation and communication with faculty, staff, and students.

Assistance with Your Computer or Network

The OIT Help Desk is the centralized contact for information technology support services including: account management, connectivity to Rice network, password reset, general troubleshooting, mobile device support, VPN configuration, and email setup.

Mudd OIT Help Desk

Hours: 8:00 a.m. to 5:00 p.m., Monday - Friday (except holidays)


Phone: 713-348-HELP (4357
)
Email: helpdesk@rice.edu
Online: Request form
Walk-in: In person support has been suspended

Remote Access Portal

Classroom Technology Assistance

Monday - Friday: 7:00 a.m. - 9:00 p.m.

Faculty needing assistance while teaching should call 713-348-4989 and someone will be available to help you remotely.

See also:

Remote Teaching Resources
Remote Teaching Training Sessions